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2014:GRO-156: Call Centre Representative - Full Time
Job Code:2014:GRO-156
FT/PT:Full Time Seasonal
Job Responsibilities:
Answering and responding to calls and emails pertaining to general inquiries, membership and pass sales, special event registration, and customer complaints
Providing guests with product details and seasonal activity information
Booking individuals for reservations in The Observatory fine dining restaurant and other programs
Registering guests for all adventure and tour packages and preparing appropriate paperwork
Group sales for Skyride, Ziplining, Fly Dine and Drive, Catering, adventure, and all other mountain programs
Contacting guests to provide them with upcoming special events or promotions; conducting surveys
Performing outgoing sales promotions to existing members, potential new guests and lead generation
Basic office duties, including filing, verifying paperwork, data entry, mail-outs and more
Balancing sales and end of day cash-out
Other duties as required
Job Qualifications:
Sales Experience including lead generation
Excellent customer service and sales skills
Professional verbal and written communication skills
Computer skills in Microsoft Word and Excel
Ability to learn customer service software applications
Ability to type 30 wpm
Ability to multitask and work under pressure in high volume situations
High attention to detail
Energetic phone etiquette
A willingness to learn new skills and a proactive approach to work
Ability to work daytime, evening, weekends, and holidays as required
Second Language an asset (Mandarin, Cantonese, Korean)
This position will be based out of our Burnaby office
Successful candidate will be asked to complete a clear background check